RÜCKGABERECHT
At Ainsta Marketing, we are committed to providing top-notch services to enhance your Instagram presence. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy outlined below:
1. Eligibility for Refunds:
- Refunds are applicable only under specific circumstances outlined below:
- If the service purchased is not delivered within the specified timeframe.
- If there are significant deviations from the promised service description.
- If the customer encounters technical issues preventing the proper utilization of the service.
2. Refund Requests:
- To request a refund, customers must submit a refund request through our official support channel within 7 days from the date of purchase.
- Refund requests must include detailed information regarding the issue faced and any supporting evidence if applicable.
3. Non-Refundable Services:
- Certain services, such as personalized consultations or custom solutions, may not be eligible for refunds due to their nature. Any such exclusions will be clearly communicated prior to purchase.
4. Processing Time:
- Once a refund request is received, our team will review the request and respond within 14 business days.
- Approved refunds will be processed through the original payment method used for the purchase.
5. Partial Refunds:
- In some cases, partial refunds may be offered based on the extent of service utilization or other relevant factors determined by Ainsta Marketing.
6. Dispute Resolution:
- If a customer is unsatisfied with the outcome of their refund request, they may contact our customer support team to further discuss their concerns and explore potential solutions.
7. Changes to Refund Policy:
- Ainsta Marketing reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
8. Contact Us:
- If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us at info@ainsta.com or through our customer support portal.
By purchasing our services, you acknowledge that you have read, understood, and agreed to our refund policy.